FAQ's

GENERAL

What are your mats made from?

Our Mats are made from non –toxic EVA foam tiles.

What are the dimensions and thickness of the mats?

The mats are made from 60cm x 60xm interlocking tiles. Each tile comes with 2 pieces of edging adding approximately 1.5cm to the total tile. The tiles are approximately 12mm thick.

The mats come in packs of 6 tiles or 12 tiles.

Are the mats durable against pets and sharp objects?

The mats are made from foam, therefore if any hard and heavy objects are placed on the mats a permanent indentation may occur. Pets claws and nails could scratch the mats as the mats are a printed finish.  

CLEANING & CARE

What are the cleaning instructions?

We suggest you clean the printed side of the mat before first use, as is recommended with any baby product. When the mats are connected and in use, gently wipe or scrub the tiles with a non-abrasive soap and water mixture. Dry completely before walking on the mat.

Are your play mats water resistant?

Yes, the tiles are water resistant and the tiles fit tightly together. If you however do happen to spill please check that no water or liquid has snuck through anywhere.

SHIPPING

How soon will my order be shipped?

Your order will be shipped within 5 working days from the order being received, we use Fastway for all couriers services.

Do you ship internationally?

Unfortunately at this time our system does not allow for international shipments, please contact us to see how we can help @ hello@taylajean.co.za

Do you ship to PO Box addresses?

We can not ship to PO Box addresses at this time.