FAQ’s

Play in style with tayla jean

3

Product questions

What are your mats made from?

The Jamesy Collection is made from toxic free TPU foam. 

The Pieces Collection is made from toxic free XPE foam. 

The tiles and Colours collection are made from toxic free XPE foam.

The Fold and Stack collection is made form toxic free XPE foam. 

What are the dimensions and thickness of your play mats?
The Jamesy Collection in rectangle – 180 x 130 x 1.5 cm and the circle – 140cm x 1.5cm thick
The Pieces Collection – 175 x 150 x 1.5cm
The Tiles Collection – each tile is 60 x 60cm and come in packs of 6 tiles = 180 x 120 x 1.2cm
The Colours Collection – each tile is 30 x 30cm and there are 16 tiles in a pack = 120 x 120 x 1.2cm
The folding mats are in 2 sizes and 2 different thickness – please refer to the page for more info
*all sizes are estimates 
Are the playmats water resistant?
Yes, the play mats are water resistant, however water or liquid should be dried off the mat as soon as possible.

cleaning and care

What will sharp objects and pet paws do to the mat?

The mats are made from foam, therefore if any hard and heavy objects are placed on the mats a permanent indentation may occur. Any share objects such as pets claws, high heels and nails (etc and not limited to these objects) could scratch and damage the mats.

How do I clean the play mats?
The mats should be cleaned before first use. When the mats are in use, gently wipe the mats with a diluted non-abrasive soap and water mixture. Dry completely before walking on the mat. Please note that colour fading may occur from consistent wiping. Sunlight will also cause fading. 
Can I vacuum the play mat?
Please avoid vacuum cleaning the play mats.
Can I leave my play mat in sunlight?

Sunlight will cause your play mat to fade over time. We there advise to not place the mat in direct sunlight. Be cautious as the play mat can become when placed in sunlight.

shipping

How soon will my order be shipped?

Orders are shipped within 2 working days of receiving your order. We use reputable third-party couriers for all deliveries. Deliveries are done Monday to Friday between 8am and 5pm. If an order is made on a Friday, or during the weekend, it will only be processed on the following Monday. Please visit https://taylajean.co.za/pages/delivery-and-returns for more information on our shipping. 

How will I know when my order has been shipped?
You will receive an email from us stating that your order has been sent and you will be sent a waybill number/tracking number to track your parcel’s delivery status.
How long does it take for my order to be shipped?
We dispatch orders from Pretoria. JHB and PTA orders will be delivered in approx 2-3 working days from dispatch. All other major cities will receive delivery in approx 3-5 working days after dispatch. Outlying areas will take approx 3-7 working days. This however does depend on the courier abilities. 
Do you ship internationally?

Unfortunately, at this time our system does not allow for international shipments, please contact us to see how we can help @ hello@taylajean.co.za.

returns

What is your return policy?
We want you to be happy with your purchase. Your product can be returned to us within 10 days of purchase in its original packaging. Please visit our Delivery and Returns Page for indepth information https://taylajean.co.za/pages/delivery-and-returns

 

Is there a cost involved?

You will be liable to cover the cost of the courier fee for the return for more information on the returns please visit https://taylajean.co.za/pages/delivery-and-returns